Refund policy

Please contact us first if you are not satisfied with your purchase and we will do our best to make things right for our customers!

By placing your order, you agree to our terms of service and are aware of our shipping and return/refund policy.

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us first so we can provide you with the return shipping address. Items sent back to us without first requesting a return will not be accepted.

Once your return is approved, you have 14 days to ship it back. After that, the approval expires and the order is final.

**You will be responsible for paying for your own shipping costs for returning your item(s) unless your products arrived damaged or you received the wrong item. Please note that returned products must be unused and in their original packaging.**

You can always contact us for any return question at hello@lumpystudios.com.

Damages and issues
Please inspect your order upon reception and contact us within 3 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include your order number and photos of the item and the shipping box, and keep the packaging until we’ve sorted it out.

We’ll offer you a replacement or a refund. Please let us know which you’d like within 14 days of our offer. After that, we’ll consider the request closed.

Handmade means one-of-a-kind
Small variations in color, texture and finish are a natural part of the handmade process and aren’t considered defects. No two pieces are exactly alike, and that’s the point.

Cancellations
Most of our pieces are made to order. You can cancel free of charge until your order goes into production. After that, our standard return policy applies.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.